How I work – Naturkraft

Most bad outcomes in this industry come from skipped steps rather than difficult problems. This is the sequence I do not skip.

1. The first conversation costs nothing

Email or half an hour on a call. I want to know what changed, when it started, and what has already been tried. If the answer is that you need someone else — a hosting company, a Shopify developer, a lawyer — I will tell you that instead of quoting.

2. Read-only access before any quote

For anything diagnostic I ask for a read-only look at the site, the server and the logs. An administrator account, SFTP or SSH, and access to the hosting panel is usually enough. I do not need your payment gateway credentials and I will not ask for them.

What comes back is written: the cause, the evidence behind it, the options, and what each option costs in money and in risk. That document is yours whether or not you hire me for the fix.

3. Scope agreed before work starts

A fixed price for a defined piece of work, or a day rate when the shape of the job genuinely cannot be known upfront. Either way the number is agreed in writing first. If the scope changes mid-flight, we stop and re-agree rather than letting an invoice quietly grow.

4. Work happens on a copy

A staging environment, version control, and a tested rollback. Your live site keeps taking orders while the work is done. Deployment happens at a time you choose, and there is always a way back.

5. Handover, not dependency

At the end you get documentation, a walkthrough for whoever maintains the site next, and every credential handed back. Code is written to standard WordPress APIs so that the next developer — me or anyone else — can read it.

What I need from you

One person who can make decisions, or say who can.
Access to hosting and DNS, or an introduction to whoever holds it.
An honest account of what has been changed recently, including the things done in a hurry.
A staging environment, or permission for me to build one.